Bernadette Griffiths reports for the Student Times on the jump in student complaints against universities:
Student complaints against universities rose by a fifth last year and are expected to accelerate after tuition fees triple to up to £9,000, according to a watchdog.
The Office of the Independent Adjudicator (OIA) said it received 1,605 complaints about institutions in England and Wales in 2011, a 20% increase on the previous year.
It added that there had been a 200% increase in complaints submitted since the system was formally set up in 2005.
OIA chief executive Rob Behrens suggested that the dramatic rises are down to the adjudicator becoming more well-known, and students seeing themselves more as consumers demanding value for money. With the introduction of tuition fees of up to £9,000 per year, the trend is expected to continue.
Full article here.